Linda Banister
Linda is a director of Red Door Coaching and Training Ltd - a company which designs and delivers bespoke training, coaching, outplacement and facilitation for business. She previously worked in HR and training for Marks and Spencer for over 20 years including assignments for their Franchise Group in Europe and the Far East. She has been qualified as a CIPD coach since 2003.




Rhonda Howlader
Rhonda is head of the Employers Team which is part of HMRC's Business Customer Unit. She is responsible for employer consultation and also employer understanding, which involves externally commissioned research to identify ways that HMRC can learn from employer needs and translate this into revised services and products. She joined the Civil Service in 1979 and has specialised in communications for several years, both in the employer communications field as well as in corporate communications generally, having been both editor and managing editor of several HMRC business journals and magazines.




Tim Kelsey
Tim has 19 years experience in managing large payroll departments, predominantly in the public sector. During this time he has had responsibility for payrolls covering up to 20,000 employees and pensioners based in both the UK and globally, and has had responsibility for teams of up to 25 staff. He now runs his own payroll consultancy and writes and lectures regularly on payroll issues.




Kate Upcraft
Kate set up her own company after six years at the Institute of Payroll Professionals as Policy & Research manager and technical editor of the IPP's member magazine. She is a regular conference speaker and writer on legislative issues, including tax and National Insurance, benefits and the whole range of employer compliance responsibilities.




Claire Warner
Holder of the IPP Diploma and the MSc in Payroll Management, Claire has worked in payroll almost 30 years - she was recently nominated as one of the top 50 in payroll. Her career spans a variety of industries, both public and private sector and includes working as a payroll specialist and training manager for an award winning software house. For five years Claire worked with the IPP as of head of qualifications, and now co-owns Payroll Skills, a specialised payroll training and consultancy organisation which allows her to use her skills by working with a wide variety of different software products, test systems and to deliver the high quality training she has always believed in.